Frequently Asked Questions

WINDOWS SYSTEM REQUIREMENTS
Computer/Processor	Computer with a Pentium 233-megahertz (MHz) processor or higher
Drive	CD-ROM drive
Memory	32 MB of RAM minimum
Display	Super VGA (800 x 600) or higher-resolution monitor with 256 colors
Peripherals	Modem or Internet connection Mouse or other pointing device
Operating System	Windows 98, Windows Me, Windows NT 4.0 with Service Pack 6a (SP6a) and higher, Windows 2000 or Windows XP
Internet Browser	Microsoft Internet Explorer Version 6.0 or higher Netscape Version 7.0 or higher Firefox
Software	Microsoft Office 2000 or higher Email Access

MAC OS SYSTEM REQUIREMENTS
Computer/Processor	Computer with a Power PC 233-megahertz (MHz) processor or higher G3, G4
Drive	CD-ROM drive
Memory	32 MB of RAM minimum
Display	Super VGA (800 x 600) or higher-resolution monitor with 256 colors
Peripherals	Modem or Internet connection Mouse or other pointing device
Operating System	MAC OS 8.1, 9.2, X
Internet Browser	MAC OS 8.1, 9.2 Microsoft Internet Explorer Version 5.2.2 or higher Netscape Version 7.0 or higher MAC OS X Microsoft Internet Explorer Version 5.2.3 or higher Netscape Version 7.0 or higher Firefox
Software	Microsoft Office or AppleWorks 6.0 Email access

How do I check my computer to see if it is configured properly for Learning Bridges?

Each time you log into the Learning Bridges website your computer is automatically checked for all the required components. If you do not have a required component you will be presented with a message and a link to install the free software.

Shockwave error message says “Contact the content provider.”

QuickTime has not been loaded. You can install the free QuickTime Player from Apple at http://www.apple.com/quicktime/download/

When I click on some of the features, such as Learning Log or Tool Kit, I hear a “kerchuck” sound, but nothing happens.

The “kerchuck” sound is probably a pop-up blocker which needs to be set to allow the Learning Bridges site. Each blocker is configured differently. Generally if you slowly drag your mouse over each icon above the Learning Bridges web page, text will appear that identifies one as the pop-up blocker. By clicking your right mouse button you may see a choice to allow pop-ups from the current site.

The help window opens, but the help video does not start. There is an image of a puzzle piece, broken image or shapes in the upper left corner.

Verify that both the QuickTime and Shockwave Players have been installed.

You can install the free QuickTime Player from Apple at http://www.apple.com/quicktime/download/

You can install the free Shockwave Player from Adobe at http://get.adobe.com/shockwave/

My lesson “disappeared.”

Look for the + sign on the left side of the page. Clicking on it expands the lesson content outline and opens for viewing the material behind that heading. While it is possible to use the index on the left side of the page to selectively jump around in the course, we strongly suggest that you use "Previous Section" and "Next Section" to reduce the chances that you will miss any part of a lesson.

Course Work

What is the Learning Bridges policy regarding late enrollment?

You may enroll in a course anytime within the first three weeks of the start date. Since the courses are self-paced most students find late enrollment presents no problems.

What is the Learning Bridges policy regarding dropping a class?

A course may be dropped only through the end of the second week of class. Upon the beginning of week 3, you will no longer be able to drop the course and there will be no refund. You will remain enrolled in the class for the duration of the course and will have full access to the course, should you decide to complete it.

What is the Learning Bridges policy regarding extension of time to complete a course?

Please notify your Instructor immediately if extreme unforeseen circumstances will compel you to need additional time to complete the course. The Instructor may use his or her discretion when considering a one-time extension of up to 10-days beyond the final class date. The reason for the request, along with the student’s progress and participation to that point, will be taken into consideration.

If I have concerns regarding my Instructor, who should I contact?

If you have a question or concern about your Instructor, please contact Marcia Schuldt, Director of Online Learning at MSchuldt@LearningBridges.com.

What is the easiest way to move to the next lesson?

To assure that you work through the course sequentially, we strongly suggest that you use the "Next Section" and "Previous Section" buttons at the bottom of each page. Clicking on "Next Section" will automatically take you to the next part of the lesson. Clicking "Previous Section" will move you back to the prior part of the lesson. NOTE: While it is possible to use the index on the left side of the page to selectively jump around in the course, the "Previous Section" and "Next Section" buttons reduce the chances that you will miss any part of a lesson.

Can I edit my work in the Conference Center?

Yes. You may edit your work and only your work. You cannot delete your entry. For more information, click on Help at the top of the course page.

What does this symbol mean?

This symbol and accompanying text written in red will call your attention to the modifications to close the gap in achievement for diverse learners (e.g., students of poverty, culturally diverse students, and English language learners).

What is the + sign for on the left side of my course lessons?

Clicking on the + sign on the left side of the page expands the lesson content outline and opens for viewing the material behind that heading. While it is possible to use the index on the left side of the page to selectively jump around in the course, we strongly suggest that you use "Previous Section" and "Next Section" to reduce the chances that you will miss any part of a lesson.

I cannot type in the table I downloaded from Learning Bridges.

Usually this occurs with MAC computers. To enter text in a MAC table, double-click in the cell first.

I didn’t receive the celebration at the end of the last lesson.

For Professor Ed U. Kator's celebration to start you need to set your popup blocker to allow pop-ups from Learning Bridges. Each blocker is configured a bit differently. Generally if you slowly drag your mouse over each icon above the Learning Bridges web page, text will appear that identifies one as the pop-up blocker. Usually by clicking your right mouse button you will see a choice to allow pop-ups from the current site. If you have completed the last lesson, and the celebration was blocked, you can still view the celebration after you have unblocked Learning Bridges website. Log in and go to the Lesson 9 Learning Log. Type an entry in the Learning Log subject line, for example, “Celebration Test”. Click Save and Send and the celebration should start.

When will my Instructor post my grade?

Instructors have 5 days after the last day of class to post grades on the Learning Bridges website. Proficiency and CEU Certificates will be available online as soon as the Instructor has posted the grade. If you have taken a course for graduate credit, CSUB will mail your grade sheet to you at the end of the graduate quarter.

How can I get my Proficiency or CEU Certificate?

Proficiency and CEU Certificates are available online as soon as the Instructor has posted the grades. Instructors have 5 days after the last day of class to post grades. Go into the Learning Bridges website at http://online.learningbridges.com. Type in your email address and password. On the next page you will see the words, "Proficiency Certificate" and may possibly see "Continuing Education Units." Click on each of these links to retrieve your certificates. Adobe Acrobat Reader will open the document and then you can print the certificates. Be sure your pop-up blocker allows the Learning Bridges site.

PROFICIENCY AND CEU CERTIFICATES:

If you took the course for Continuing Education Units (CEU) and did not take the course for graduate credit you will see links for two certificates - Proficiency and CEU.

PROFICIENCY CERTIFICATE AND CSUB CREDIT:

If you took the course for CSUB credit you will see a link for one certificate – Proficiency. CSUB will mail your grade sheet to you at the end of the graduate quarter.

If you have additional questions about certificates, please contact Support@LearningBridges.com.

I took the course for CSUB credit. When will I receive my grade from them?

CSUB will mail your grade sheet to you at the end of the graduate quarter. To obtain your official transcripts from CSUB a request for an official transcript must be made in writing to:

Office of Admissions and Records California State University Bakersfield
9001 Stockdale Highway
Bakersfield, CA 93311

Please provide your name, date of birth and Social Security number on your request. The fee for a single transcript is $4.00. Please enclose a check made out to "Office of Admissions and Records".

For further information, contact Admissions and Records 661-654-2147.

Email & Contacts

How can I contact my Instructor?

Navigate to http://online.learningbridges.com/ and log in. A link to your Instructor’s email address is listed on the top of your current courses. Click on the link to open a new email addressed to your Instructor.

I can’t remember my login information.

Go to http://online.learningbridges.com/, click in the Current Student area and click on “Forgot your Password?” Enter your email address and your password will be mailed to you. If you are still not able to log in, contact Support@LearningBridges.com.

I need technical support with configuring my computer, or getting features to work, such as Mind Map, or Learning Log.

Please contact Support@LearningBridges.com with all questions regarding computer and software configuration. Please include:

· Your name, course, and Instructor’s name

· Whether you are using a PC or a Mac.

· Whether you are using Microsoft Office or AppleWorks. Be sure to include the version.

· What web browser are you using? (i.e., Internet Explorer, Netscape, Firefox, etc.) Be sure to include the version.

· When you log in are you told that a required piece of software is not installed?

· What is the URL (address) of the page you are on?

· What did you click to get there?

· Provide as much detailed information as you can, i.e., what lesson and page were you working on, what you expected to happen and what actually happened.

What email address should I use?

It is preferable to use the email address of your organization rather than a personal mailbox such as Hotmail.com, Yahoo.net, or Earthlink.net.