Frequently Asked Questions

Learning Bridges^® Online will work on either Microsoft Windows or Apple Macintosh computers with Microsoft Internet Explorer or Netscape Internet browsers. It has been optimized for the Microsoft Windows and Internet Explorer environment. Additional software requirements are automatically configured using “Check Your Computer” on the log in page.

PC SYSTEM REQUIREMENTS
Computer/Processor	Computer with a Pentium 233-megahertz (MHz) processor or higher
Drive	CD-ROM drive
Memory	32 MB of RAM minimum
Display	Super VGA (800 x 600) or higher-resolution monitor with 256 colors
Peripherals	Modem or Internet connection Mouse or other pointing device
Operating System	Windows 98, Windows Me, Windows NT 4.0 with Service Pack 6a (SP6a) and higher, Windows 2000 or Windows XP
Internet Browser	Microsoft Internet Explorer Version 6.0 or higher Netscape Version 7.0 or higher Firefox
Software	Microsoft Office 2000 or higher Email Access Run “Check Your Computer” at http://online.learningbridges.com/

MAC SYSTEM REQUIREMENTS
Computer/Processor	Computer with a Power PC 233-megahertz (MHz) processor or higher G3, G4
Drive	CD-ROM drive
Memory	32 MB of RAM minimum
Display	Super VGA (800 x 600) or higher-resolution monitor with 256 colors
Peripherals	Modem or Internet connection Mouse or other pointing device
Operating System	MAC OS 8.1, 9.2, X
Internet Browser	MAC OS 8.1, 9.2 Microsoft Internet Explorer Version 5.2.2 or higher Netscape Version 7.0 or higher Firefox MAC OS X Microsoft Internet Explorer Version 5.2.3 or higher Netscape Version 7.0 or higher Firefox
Software	Microsoft Office or AppleWorks 6.0 Email access Run “Check Your Computer” at http://online.learningbridges.com/

Q. How do I check my computer to see if it is configured properly for Learning Bridges?

You may access “Check Your Computer” at http://online.learningbridges.com/. Please be sure to run all the checks.

Q. Shockwave error message says “Contact the content provider.”

QuickTime has not been loaded. Run “Check Your Computer” at http://online.learningbridges.com

Q. When I click on some of the features, such as Learning Log or Tool Kit, I hear a “kerchuck” sound, but nothing happens.

The “kerchuck” sound is probably a pop-up blocker which needs to be set to allow the Learning Bridges site. Each blocker is configured differently. Generally if you slowly drag your mouse over each icon above the Learning Bridges web page, text will appear that identifies one as the pop-up blocker. By clicking your right mouse button you may see a choice to allow pop-ups from the current site.

Q. The help window opens, but the help video does not start. There is an image of a puzzle piece, broken image or shapes in the upper left corner.

Run “Check Your Computer” at http://online.learningbridges.com

Q. My lesson “disappeared.”

Look for the + sign on the left side of the page. Clicking on it expands the lesson content outline and opens for viewing the material behind that heading. While it is possible to use the index on the left side of the page to selectively jump around in the course, the and buttons at the top right of the screen reduce the chances that you will miss any part of a lessons. We strongly suggest that you use BACK and NEXT to sequentially complete your lessons properly.

Course Work

Q. What is the Learning Bridges policy regarding late enrollment?

You may enroll in a course anytime within the first three weeks of the start date. Since the courses are self-paced most students find late enrollment presents no problems.

Q. What is the Learning Bridges policy regarding dropping a class?

A course may be dropped only through the end of the second week of class. Upon the beginning of week 3, you will no longer be able to drop the course and there will be no refund. You will remain enrolled in the class for the duration of the course and will have full access to the course, should you decide to complete it.

Q. What is the Learning Bridges policy regarding extension of time to complete a course?

Please notify your Instructor immediately if extreme unforeseen circumstances will compel you to need additional time to complete the course. The Instructor may use his or her discretion when considering a one-time extension of up to 10-days beyond the final class date. The reason for the request, along with the student’s progress and participation to that point, will be taken into consideration.

Q. Why am I enrolled in Graphic Representations? I didn’t sign up for it.

Each student is automatically enrolled in a complimentary course titled “Graphic Representations.” Participation in this course is optional. We hope you enjoy it.

Q. I logged in but my course is not listed. I see only Graphics Representation.

Usually this is caused by duplicate enrollment. Contact Support@LearningBridges.com. Include your full name, email address, your organization or school name, and the name of the course you want to be enrolled in.

Q. If I have concerns regarding my Instructor, who should I contact?

If you have a question or concern about your Instructor, please contact Gwen Doty, Director of Online Learning at GDoty@LearningBridges.com.

Q. What is the easiest way to move to the next lesson?

To assure that you work through the course sequentially, we strongly suggest that you use the two buttons at the top right of each page. Clicking on NEXT will automatically take you to the next part of the lesson. Clicking BACK will move you back to the prior part of the lesson. NOTE: While it is possible to use the index on the left side of the page to selectively jump around in the course, the “BACK” and “NEXT” buttons reduce the chances that you will miss any part of a lessons.

Q. Can I edit my work in the Conference Center?

Yes. You may edit your work and only your work. You cannot delete your entry. For more information, click on Help at the top of the course page.

Q. What does this symbol mean?

This symbol and accompanying text written in red will call your attention to the modifications to close the gap in achievement for diverse learners (e.g., students of poverty, culturally diverse students, and English language learners).

Q. What is the + sign for on the left side of my course lessons?

Clicking on the + sign on the left side of the page expands the lesson content outline and opens for viewing the material behind that heading. While it is possible to use the index on the left side of the page to selectively jump around in the course, the and buttons at the top right of the screen reduce the chances that you will miss any part of a lessons. We strongly suggest that you use BACK and NEXT to sequentially complete your lessons properly.

Q. I cannot type in the table I downloaded from Learning Bridges.

Usually this occurs with MAC computers. To enter text in a MAC table, double-click in the cell first.

Q. I didn’t receive the celebration at the end of the last lesson.

For Professor Ed U. Kator's celebration to start you need to set your popup blocker to allow pop-ups from Learning Bridges. Each blocker is configured a bit differently. Generally if you slowly drag your mouse over each icon above the Learning Bridges web page, text will appear that identifies one as the pop-up blocker. Usually by clicking your right mouse button you will see a choice to allow pop-ups from the current site. If you have completed the last lesson, and the celebration was blocked, you can still view the celebration after you have unblocked Learning Bridges website. Log in and go to the Lesson 9 Learning Log. Type an entry in the Learning Log subject line, for example, “Celebration Test”. Click Save and Send and the celebration should start.

Q. When will my Instructor post my grade?

Instructors have 5 days after the last day of class to post grades on the Learning Bridges website. Proficiency and CEU Certificates will be available online as soon as the Instructor has posted the grade. If you have taken a course for graduate credit, CSUB will mail your grade sheet to you at the end of the graduate quarter.

Q. How can I get my Proficiency or CEU Certificate?

Proficiency and CEU Certificates are available online as soon as the Instructor has posted the grades. Instructors have 5 days after the last day of class to post grades. Go into the Learning Bridges website at www.learningbridges.com. Type in your email address and password. On the next page you will see the words, "Proficiency Certificate" and may possibly see "Continuing Education Units." Click on each of these links to retrieve your certificates. Adobe Acrobat Reader will open the document and then you can print the certificates. Be sure your pop-up blocker allows the Learning Bridges site.

PROFICIENCY AND CEU CERTIFICATES:

If you took the course for Continuing Education Units (CEU) and did not take the course for graduate credit you will see links for two certificates - Proficiency and CEU.

PROFICIENCY CERTIFICATE AND CSUB CREDIT:

If you took the course for CSUB credit you will see a link for one certificate – Proficiency. CSUB will mail your grade sheet to you at the end of the graduate quarter. To obtain your official transcripts from CSUB, click on this link, http://online.learningbridges.com/RequestTranscript.asp. Transcripts should be available after you receive your grade sheet.

If you have additional questions about certificates, please contact Support@LearningBridges,com.

Q. I took the course for CSUB credit. When will I receive my grade from them?

CSUB will mail your grade sheet to you at the end of the graduate quarter. To obtain your official transcripts from CSUB, click on this link, http://online.learningbridges.com/RequestTranscript.asp. Transcripts should be available after you receive your grade sheet.

Email & Contacts

Q. How can I contact my Instructor?

Navigate to http://online.learningbridges.com/ and log in. A link to your Instructor’s email address is listed on the top of your current courses. Click on the link to open a new email addressed to your Instructor.

Q. I can’t remember my login information.

Go to http://online.learningbridges.com/, click in the Current Student area and click on “Forgot your Password?” Enter your email address and your password will be mailed to you. If you are still not able to log in, contact Support@LearningBridges.com.

Q. I need technical support with configuring my computer, or getting features to work, such as Mind Map, or Learning Log.

Please contact Support@LearningBridges.com with all questions regarding computer and software configuration. Please include:

· Your name, course, and Instructor’s name

· Whether you are using a PC or a Mac.

· Whether you are using Microsoft Office or AppleWorks? Include the version, (found by clicking on the HELP icon and selecting ABOUT.)

· What web browser are you using? (Internet Explorer or Netscape) What version?

· Have you successfully completed all of the "Check Your Computer" steps, available at http://online.learningbridges.com/?

· What is the URL (address) of the page you are on?

· What did you click to get there?

· Provide as much detailed information as you can, i.e., what lesson and page were you working on, what you expected to happen and what actually happened.

Q. What email address should I use?

It is preferable to use the email address of your organization rather than a personal mailbox such as Hotmail.com, Yahoo.net, or Earthlink.net.